We take all complaints seriously and aim to resolve them promptly and fairly.
Email customerservice@businesstravelshowamerica.com with the subject line: Complaint.
Please include your full name, company (if applicable), phone number, and a clear description of the issue, including dates and any supporting details.
To ensure your concern is properly documented and routed to trained staff, we discourage in-person complaints at the event. Many onsite team members are temporary or focused on operations and may not be equipped to resolve complaints.
What happens next-
Acknowledgment: We will confirm receipt as quickly as possible.
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Investigation and response: We aim to provide a written response within 14 business days of receipt. If the matter is complex, we will let you know our revised timeline and next steps.
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Escalation: If you are not satisfied with our response, reply to the same email and request escalation to BTN Group senior management. We will review and follow up in writing.
Thank you for helping us improve Business Travel Show America.
