APPOINTMENT TOOL

You will receive an activation email w/c August 31 from Business Travel Show America (noreply@ntmllc.com) with the subject line: The Business Travel Show America event platform is now live. Once you click on the ACTIVATE NOW button in the email, you will be redirected to the event platform, where you will be asked to create a new password when you first log in and activate your account. After that, you can use your username (your email address) and password to log in to the platform each time

You will only receive emails from us if you are registered as an exhibitor on our system. The stand admin is responsible for registering their team members; once registered you should receive the email within 1-2 hours. Please check your spam/junk folders and add noreply@ntmllc.com to your safe senders list. If the issue persists, please raise a  ticket with our customer support team, and a member of our team will look into it for you.

If you are the stand admin, once you have logged into the platform, please head to the Register Your Staff page, which you'll find within the EXHIBITOR ZONE drop-down. You will be redirected to the Connect Visit dashboard, where you can register your team members.

Go to  https://app.businesstravelshowamerica.com/newfront enter your email address and follow the forgot password link. You will then receive an email to reset your password.

When you log in, you will be directed to your Dashboard, which will show you how complete your profile is, and from there, you can click on Photo to upload a headshot and social media links.

Hosted buyers can begin booking meetings from WC August 17. All other attendees - including exhibitors - gain access WC August 31. 

As an exhibitor you can request meetings with hosted buyers and buyers. Go to the ATTENDEE LIST to browse the full list or narrow down your search by using the filters on the left-hand side. Select the calendar icon next to the profile, select the time and enter a subject line and message before sending your request.

Your request will appear in your diary as “pending” until a buyer either accepts or declines the meeting.

As this is a buyer lead program, requests from buyers are automatically accepted in your diary. Only buyers can cancel or reschedule meetings.

Any meeting requests you send will remain as pending until actioned by the buyer. Please note: pending meetings do not block out time in your diary, which means you can send multiple requests per time slot. The first person to accept the meeting will block the time, any buyer trying to respond to your invite will then be forced to reschedule the meeting before accepting.

Appointments are booked on a person-to-person basis. This means buyers select individual team members to meet with, not just your company. Make sure all exhibiting staff are registered in advance to ensure visibility.

Buyers can browse the exhibitor list to find companies they’re interested in meeting. To schedule a meeting, they’ll click the calendar icon next to the company profile. If they prefer to meet with a specific team member, they can select that person from the drop-down menu; otherwise, the system will assign the meeting to an available team member.

Buyers can also browse the attendee list and book meetings directly with a team member.

Yes - once access opens (WC August 31), you can message buyers directly within the platform.

The appointment tool allows your company admin to view your team's calendar and easily reassign meetings to the most relevant person.

Select TEAM SCHEDULE from the top menu, you will then be able to view all of the meetings associated to the stand account. Next to each meeting you will see the "reassign meeting" button, click on this,  reset, then tick the person it should be reassigned to then SAVE.

If you have no team members registered, buyers will not be able to book meetings with your company, so it’s really important to register your staff as soon as possible, if you are the stand admin. For each team member you register, a profile will be created in the platform. When registering your staff, you can also enable or disable their availability for meetings as required. If you have team members registered and cannot see the meetings function within your profile, please log out and refresh your browser, and perform a hard refresh by pressing Ctrl + F5 if the issue persists.

If you are the stand admin, you can access the registration portal by clicking on the Register Your Staff page within the EXHIBITOR ZONE drop-down. You can view each staff member, go into their registration, change details such as job title, and enable/disable meetings for them.

Yes. The dashboard includes a detailed interaction log and real-time engagement metrics to help you prioritize follow-ups. 

Scroll down to the bottom of your dashboard to view this information.

Yes, all scheduling features are available in both the web version and the mobile app.

You’ll find a one-click sync option in the schedule. You can also download your full schedule in Excel or PDF format.

Yes - leads from your confirmed meetings will be available to download post-show from your Exhibitor Zone. Your stand admin will also able to download the leads for your company as a whole.

There is a section on the app called “Meeting Ratings”. Once a meeting has taken place you will be able go into this section add a rating, add comments and mark as not attended.

All hosted buyers are required to complete a minimum number of meetings. If they fail to do this they will incur charges, so it’s important for you to let us know if you have a no-show.

This functionality is not available on the platform, as your stand admin is registered via our Connect Visit portal. Please raise a ticket with our Customer service team using the button below, and a member of our team will be able to sort this for you.

This functionality is not available on the platform, as you register your team members via our Connect Visit portal. Please raise a ticket with our Customer service team using the button below, and a member of our team will be able to sort this for you. 

To facilitate meetings, at least one staff member must be registered by the stand admin. Once your staff member is registered, meetings can be requested from both the company profile and individual profiles. Remember, if you are logged in to your personal profile, you can toggle between this and your company profile via the Profile button in the top right-hand corner. You cannot toggle between the two profiles if you are logged into the company profile.

If you have any other queries, raise a support ticket and a member of our customer service team will get back to you shortly.

Raise a support ticket