Jul 17, 2025
BCD Travel and Oversee partner to implement agentic AI for scalable, traveler-centric service
UTRECHT, The Netherlands, July 17, 2025 – BCD Travel, one of the world’s leading corporate travel management companies, and Oversee, a travel technology company specializing in AI-powered spend optimization and agent operations, today announced the expansion of their partnership. This move will scale Oversee’s agentic AI technology across BCD’s operational environment, following a successful multi-customer pilot focused on automating email-based service requests.
This partnership positions BCD as a future-ready TMC: blending technology and talent to transform service delivery, increase operational resilience and deliver a consistently high-quality experience for travelers and travel agents.
“At BCD, we’re continuously evolving to meet the needs of today’s business travelers,” said Yannis Karmis, senior vice president of Product Planning & Development at BCD. “Our partnership with Oversee aligns with our strategic focus on digital transformation, allowing us to automate intelligently while maintaining the personal service travelers expect.”
“We’re proud to partner with BCD to bring agentic AI into real-world operations,” said Aviel Siman-Tov, CEO and co-founder of Oversee. “Our agentic AI solution has been purpose-built to support the unique workflows of TMCs. Together with BCD, we’re proving how AI can enhance—not replace—the human side of travel management.”
Oversee’s agentic AI technology supports travel agents by automating repetitive tasks—such as booking requests, exchanges and shell PNR creation—enabling agents to focus on more complex service and support requests. Through this solution, BCD has improved agent workflows and increased SLA adherence across pilot markets.
The goal is not just speed, but quality, ensuring travelers receive fast, accurate responses 24/7, globally—without losing human touch.
In today’s rapidly evolving travel environment, BCD is taking bold steps to scale smartly—without compromising traveler care. By investing in AI-powered solutions, BCD is redefining the role of travel agents and building a service model designed for long-term agility and efficiency.
This partnership reflects a shared vision between BCD and Oversee: to build foundational AI capabilities that streamline global operations, empower travel agents, and elevate traveler satisfaction. As BCD continues to scale its service offering, this agentic AI platform will serve as a core enabler—delivering automation that’s fast, accurate, and globally scalable.
This partnership positions BCD as a future-ready TMC: blending technology and talent to transform service delivery, increase operational resilience and deliver a consistently high-quality experience for travelers and travel agents.
“At BCD, we’re continuously evolving to meet the needs of today’s business travelers,” said Yannis Karmis, senior vice president of Product Planning & Development at BCD. “Our partnership with Oversee aligns with our strategic focus on digital transformation, allowing us to automate intelligently while maintaining the personal service travelers expect.”
“We’re proud to partner with BCD to bring agentic AI into real-world operations,” said Aviel Siman-Tov, CEO and co-founder of Oversee. “Our agentic AI solution has been purpose-built to support the unique workflows of TMCs. Together with BCD, we’re proving how AI can enhance—not replace—the human side of travel management.”
Oversee’s agentic AI technology supports travel agents by automating repetitive tasks—such as booking requests, exchanges and shell PNR creation—enabling agents to focus on more complex service and support requests. Through this solution, BCD has improved agent workflows and increased SLA adherence across pilot markets.
The goal is not just speed, but quality, ensuring travelers receive fast, accurate responses 24/7, globally—without losing human touch.
In today’s rapidly evolving travel environment, BCD is taking bold steps to scale smartly—without compromising traveler care. By investing in AI-powered solutions, BCD is redefining the role of travel agents and building a service model designed for long-term agility and efficiency.
This partnership reflects a shared vision between BCD and Oversee: to build foundational AI capabilities that streamline global operations, empower travel agents, and elevate traveler satisfaction. As BCD continues to scale its service offering, this agentic AI platform will serve as a core enabler—delivering automation that’s fast, accurate, and globally scalable.
