WHEN & WHERE

You should have received an email from Business Travel Show America (noreply@ntmllc.com) with a link to activate your account. Please check your junk folder and add this email address to your safe senders list.

If you still haven’t received this email, please contact the team, and we will resend.

Once you have activated your link, you will be redirected to the event platform, where you will be asked to create a new password. After that, you can use your username (your email address used when registering) and password to log in to the platform each time. Bookmark this website for easy access; https://app.businesstravelshowamerica.com/newfront.

Your profile contains the information submitted on your registration form. If you would like to change any information, please contact  the team.

As a buyer, once you send a meeting request, it is automatically confirmed in the exhibitor’s diary.

You can view a list of the companies attending by clicking on "EXHIBITORS" from the top menu. Here you can filter and view the exhibitors before clicking on the calendar icon to book.

Select the time that suits you (only times that are available in both your and the exhibitor’s diary will appear), then enter a subject, add a message and request the meeting.

Tip: Try to be as specific as possible with your message, as this will help the exhibitor plan ahead of time.

You can use the filters on the "EXHIBITORS" and "ATTENDEES" lists to narrow down your search. There is also a “RECOMMENDATIONS” button that you can select, which will list the exhibitors who closely match the interests you selected when you registered.

You will also receive meeting requests from exhibitors who are eager to meet with you. You can review these from the "MY MEETINGS" section under "APPOINTMENT TOOL". Filter to view your incoming meetings, and then take action by clicking "ACCEPT" or "DECLINE".

Click on "MY SCHEDULE" from the top menu. You will be able to view the meetings in your diary. Select the meeting you wish to change, then select “RESCHEDULE”. You will then be able to select the new time and send the request. The exhibitor will be sent a notification of this change.

Click on "MY SCHEDULE" from the top menu. You will be able to view the meetings in your diary. Select the meeting you wish to change, then select “CANCEL MEETING”, enter a reason, and then proceed to cancel the meeting.

Yes, you can.

Click on "MY SCHEDULE" from the top menu. You will be able to view the meetings in your diary. Select the option “SYNC TO CALENDAR” at the top of the page; this will sync to Outlook or Gmail accounts. You only need to click on this once; any changes made to your diary will automatically be updated in your calendar every 6 hours.

The calendar button should appear next to each exhibitor listed. If you do not see this button and the company to your favorites by clicking on the star icon next to their name and check back in later as more timeslots may become available.

If you've clicked on the calendar icon and no timeslots are available, it may be because your calendar is already full. You can view your agenda by selecting "MY SCHEDULE" from the top menu.

We kindly ask that you prioritize meetings over conference sessions. To free up time, remove a session from your agenda, then return to the exhibitor’s page to book your meeting.

If you still can't find any availability, continue to add the exhibitor to your favorites list and contact customerservice@businesstravelshowamerica.com

We know this can be difficult, however, if you are a hosted buyer, we ask that you prioritize scheduling your required appointments with the exhibitors of your choice before identifying the conference sessions you want to attend.

Yes, you can.

Select "APPOINTMENT TOOL" from the left-hand side menu to reveal the "ATTENDEE LIST". You can search by name or use the filter to narrow down the list. You can add them to your favorites list by clicking on the star icon next to their name or you can message them directly by clicking on the envelope button.

Please note: this is only available for hosted buyers, visitor buyers and exhibitors. Non-exhibiting suppliers do not have access to the attendee list. 

You will receive an activation email w/c August 31 from Business Travel Show America (noreply@ntmllc.com) with the subject line: The Business Travel Show America event platform is now live. Once you click on the ACTIVATE NOW button in the email, you will be redirected to the event platform, where you will be asked to create a new password when you first log in and activate your account. After that, you can use your username (your email address) and password to log in to the platform each time

You will only receive emails from us if you are registered as an exhibitor on our system. The stand admin is responsible for registering their team members; once registered you should receive the email within 1-2 hours. Please check your spam/junk folders and add noreply@ntmllc.com to your safe senders list. If the issue persists, please raise a  ticket with our customer support team, and a member of our team will look into it for you.

If you are the stand admin, once you have logged into the platform, please head to the Register Your Staff page, which you'll find within the EXHIBITOR ZONE drop-down. You will be redirected to the Connect Visit dashboard, where you can register your team members.

Go to  https://app.businesstravelshowamerica.com/newfront enter your email address and follow the forgot password link. You will then receive an email to reset your password.

When you log in, you will be directed to your Dashboard, which will show you how complete your profile is, and from there, you can click on Photo to upload a headshot and social media links.

Hosted buyers can begin booking meetings from WC August 17. All other attendees - including exhibitors - gain access WC August 31. 

As an exhibitor you can request meetings with hosted buyers and buyers. Go to the ATTENDEE LIST to browse the full list or narrow down your search by using the filters on the left-hand side. Select the calendar icon next to the profile, select the time and enter a subject line and message before sending your request.

Your request will appear in your diary as “pending” until a buyer either accepts or declines the meeting.

As this is a buyer lead program, requests from buyers are automatically accepted in your diary. Only buyers can cancel or reschedule meetings.

Any meeting requests you send will remain as pending until actioned by the buyer. Please note: pending meetings do not block out time in your diary, which means you can send multiple requests per time slot. The first person to accept the meeting will block the time, any buyer trying to respond to your invite will then be forced to reschedule the meeting before accepting.

Appointments are booked on a person-to-person basis. This means buyers select individual team members to meet with, not just your company. Make sure all exhibiting staff are registered in advance to ensure visibility.

Buyers can browse the exhibitor list to find companies they’re interested in meeting. To schedule a meeting, they’ll click the calendar icon next to the company profile. If they prefer to meet with a specific team member, they can select that person from the drop-down menu; otherwise, the system will assign the meeting to an available team member.

Buyers can also browse the attendee list and book meetings directly with a team member.

Yes - once access opens (WC August 31), you can message buyers directly within the platform.

The appointment tool allows your company admin to view your team's calendar and easily reassign meetings to the most relevant person.

Select TEAM SCHEDULE from the top menu, you will then be able to view all of the meetings associated to the stand account. Next to each meeting you will see the "reassign meeting" button, click on this,  reset, then tick the person it should be reassigned to then SAVE.

If you have no team members registered, buyers will not be able to book meetings with your company, so it’s really important to register your staff as soon as possible, if you are the stand admin. For each team member you register, a profile will be created in the platform. When registering your staff, you can also enable or disable their availability for meetings as required. If you have team members registered and cannot see the meetings function within your profile, please log out and refresh your browser, and perform a hard refresh by pressing Ctrl + F5 if the issue persists.

If you are the stand admin, you can access the registration portal by clicking on the Register Your Staff page within the EXHIBITOR ZONE drop-down. You can view each staff member, go into their registration, change details such as job title, and enable/disable meetings for them.

Yes. The dashboard includes a detailed interaction log and real-time engagement metrics to help you prioritize follow-ups. 

Scroll down to the bottom of your dashboard to view this information.

Yes, all scheduling features are available in both the web version and the mobile app.

You’ll find a one-click sync option in the schedule. You can also download your full schedule in Excel or PDF format.

Yes - leads from your confirmed meetings will be available to download post-show from your Exhibitor Zone. Your stand admin will also able to download the leads for your company as a whole.

There is a section on the app called “Meeting Ratings”. Once a meeting has taken place you will be able go into this section add a rating, add comments and mark as not attended.

All hosted buyers are required to complete a minimum number of meetings. If they fail to do this they will incur charges, so it’s important for you to let us know if you have a no-show.

This functionality is not available on the platform, as your stand admin is registered via our Connect Visit portal. Please raise a ticket with our Customer service team using the button below, and a member of our team will be able to sort this for you.

This functionality is not available on the platform, as you register your team members via our Connect Visit portal. Please raise a ticket with our Customer service team using the button below, and a member of our team will be able to sort this for you. 

To facilitate meetings, at least one staff member must be registered by the stand admin. Once your staff member is registered, meetings can be requested from both the company profile and individual profiles. Remember, if you are logged in to your personal profile, you can toggle between this and your company profile via the Profile button in the top right-hand corner. You cannot toggle between the two profiles if you are logged into the company profile.

If you have any other queries, raise a support ticket and a member of our customer service team will get back to you shortly.

Raise a support ticket