)
)
)
Jo Lloyd
Jo Lloyd is Chief Customer Officer at FCM Travel, the executive voice for customer success across the business. She leads Account Management and FCM Consulting under one unified vision, helping enterprise clients navigate the technology, service, and content complexities reshaping corporate travel. With more than 25 years of experience in the corporate travel industry, Jo has built her career across travel management, airline sales, procurement, and consulting, with a consistent focus on helping organizations drive greater value from their travel programs. Prior to joining FCM Travel in 2021, Jo was a partner at Nina & Pinta, a specialist travel consulting business she helped build into a highly regarded global advisory firm. Through her consulting work, Jo partnered with clients around the world, delivering strategic transformation, sourcing, change management, and value optimization initiatives. Since joining FCM, Jo has played a key role in establishing FCM Consulting as a market differentiator, shaping how the company delivers value to its customers and driving customer success across the full customer lifecycle.
Sessions
-
Give travelers their time back: Solving real problems with AI-native, end-to-end solutions14-Oct-2026Capital One Business Travel Knowledge Arena
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)