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Customer Story | Westernacher Consulting x Rydoo
Westernacher Consulting is a global SAP and management consulting firm with offices in 25 countries and over 1,000 employees. With consultants regularly on the road generating dozens of receipts per trip, managing expenses across regions had become a serious operational bottleneck — one that manual processes and Excel spreadsheets simply couldn't keep up with.
Before Rydoo, the company was processing over 3,000 receipts per week entirely by hand. Consultants mailed physical receipts to a central back office, where staff manually logged them into spreadsheets, matched them to project codes, and prepared them for client rebilling. Reimbursements were processed monthly, and the lack of standardisation across regions meant every office was effectively running its own system.
The US entity was on Concur, while other countries operated independently. When Westernacher decided to overhaul its expense process globally, the priority was finding a single platform flexible enough to handle complex SAP integration, regional compliance requirements, and project-level cost allocation — all at once.
Rydoo delivered on all three. The platform was configured to validate project codes (WBS elements) in real time, pulling active codes directly from SAP overnight so consultants always had accurate options when submitting expenses. The two-way SAP integration meant data synced automatically, eliminating manual re-entry and reducing errors in client billing.
The results were immediate. Westernacher reported a 75% reduction in time spent on expense reporting. Tasks that previously took half a day now take minutes. Reimbursements moved from monthly to weekly, and the US entity transitioned off Concur to join the global Rydoo rollout alongside 21 subsidiaries across Europe, North America, and Asia.
For travel-heavy organisations looking to consolidate their expense stack and get off legacy systems, Westernacher's story is a practical example of what that transition looks like at scale.
Before Rydoo, the company was processing over 3,000 receipts per week entirely by hand. Consultants mailed physical receipts to a central back office, where staff manually logged them into spreadsheets, matched them to project codes, and prepared them for client rebilling. Reimbursements were processed monthly, and the lack of standardisation across regions meant every office was effectively running its own system.
The US entity was on Concur, while other countries operated independently. When Westernacher decided to overhaul its expense process globally, the priority was finding a single platform flexible enough to handle complex SAP integration, regional compliance requirements, and project-level cost allocation — all at once.
Rydoo delivered on all three. The platform was configured to validate project codes (WBS elements) in real time, pulling active codes directly from SAP overnight so consultants always had accurate options when submitting expenses. The two-way SAP integration meant data synced automatically, eliminating manual re-entry and reducing errors in client billing.
The results were immediate. Westernacher reported a 75% reduction in time spent on expense reporting. Tasks that previously took half a day now take minutes. Reimbursements moved from monthly to weekly, and the US entity transitioned off Concur to join the global Rydoo rollout alongside 21 subsidiaries across Europe, North America, and Asia.
For travel-heavy organisations looking to consolidate their expense stack and get off legacy systems, Westernacher's story is a practical example of what that transition looks like at scale.
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